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Privacy Policy

At Surge Software Solutions Pvt. Ltd. ("Surge", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website surgesoftware.co.in, use our services, or interact with us in any other capacity.


1. Information We Collect

  • - Name
  • - Email Address
  • - Phone Number
  • - Company Information


  • 1.1 Personal Identifiable Information (PII):

This refers to any information that can be used to identify an individual. We may collect the following PII:

  • Name, Email Address, Phone Number, and Postal Address: This is typically collected when you fill out contact forms, subscribe to our newsletter, or register for our services.
  • Company Information: This may include the name of your company, your position in the company, and other related business details.
  • User Credentials: Information used for account registration, such as username, password, or security questions.


  • 1.2 Non-Personal Identifiable Information (Non-PII):

This includes information that cannot be used to identify an individual directly, such as:

  • Browser type and version
  • Operating system
  • Device identifiers
  • Browsing history and interaction with our website
  • Referring URL


  • 1.3 Usage Data:

We may collect information about how you access and use our services, such as:

  • Pages you visit on our website
  • Time spent on pages
  • Search queries
  • Interaction with content


  • 1.4 Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our website (more information in Section 6). This helps us provide a better user experience and tailor our content to your interests.


2. How We Use Your Information

Providing and Improving Our Services: 

  1. To deliver the services or information you request from us.
  2. To personalize and improve your experience on our website.
  3. To provide customer support and respond to inquiries.


 

Marketing and Communications: 

  • To send newsletters, updates, or other marketing materials, where you have opted in.
  • To notify you of new services, features, or updates that may be of interest to you.
  • To offer personalized content and advertising based on your usage patterns.


Analytics and Research:

  1. To analyze trends and usage of our website and services.
  2. To conduct surveys or collect feedback for improving our offerings.
  3. To monitor website performance and troubleshoot technical issues.


 

Security and Compliance: 

  • To protect our website and services from unauthorized access, fraud, or malicious activity.
  • To comply with legal obligations, such as regulatory reporting requirements.
  • To enforce our terms and conditions or other contractual agreements.


3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following:

Service Providers:

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

  • Hosting and Cloud Services Providers*
  • Email Marketing Platforms*
  • Analytics Providers (e.g., Google Analytics)
  • Customer Relationship Management (CRM) tools

These service providers are contractually obligated to keep your information confidential and use it solely for the purposes we designate.

Design:

We may disclose your information to third parties if required by law or legal process, or if we believe such disclosure is necessary to:

  • Comply with legal obligations.
  • Protect and defend our rights or property.
  • Prevent fraud, unauthorized access, or any other illegal activity.

Training:

In the event of a merger, acquisition, or sale of our company or its assets, your information may be transferred as part of the transaction. You will be notified of any such change and any choices you may have regarding your personal information. 

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory requirements. If you wish for us to delete your information, please contact us at [contact@surgesoftware.co.in](mailto:contact@surgesoftware.co.in).


5. Security of Your Data

We use appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including:

  • Encryption of sensitive information* (e.g., passwords).
  • Regular security audits* and updates to our infrastructure.
  • Access controls* to ensure only authorized personnel can access personal information.

However, no data transmission over the internet or storage system can be guaranteed as 100% secure. We take all reasonable steps to protect your information, but we cannot guarantee its absolute security.


6. Use of Cookies and Tracking Technologies

  • 6.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your device and remember your preferences or actions over time.


  • 6.2 Types of Cookies We Use:
  • Essential Cookies: These cookies are necessary for the website to function properly (e.g., authentication, security).
  • Performance Cookies: These cookies collect information about how visitors use our website, allowing us to improve its performance.
  • Functional Cookies: These cookies remember your preferences (e.g., language) and enhance your experience.
  • Targeting Cookies: These cookies are used to deliver content or advertising based on your interests.


  • 6.3 Managing Cookies:

You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect your ability to access certain features of our website.


7. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.


8. Your Rights

As a user, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to inaccurate or incomplete personal information.
  • Right to Erasure: You can request that we delete your personal information under certain circumstances.
  • Right to Restrict Processing: You may request the limitation of the processing of your data in specific situations.
  • Right to Object: You can object to the processing of your data for marketing purposes at any time.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last modified" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Surge Software Solutions Pvt. Ltd.

Email: [ corp@surgesoftware.co.in](mailto: corp@surgesoftware.co.in ) 

Phone: +91 7624 967 999 

Address: 155,4th Main Rd, BEML Layout , Bangalore, India

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